Reservation terms

Effective from 4 July 2026. This English text is provided for convenience; the Polish version prevails (§11.3).

§1. Definitions

Provider: CITYROOM Sp. z o.o., registered office: ul. Krótka 1, 64-140 Włoszakowice, Poland, tax ID (NIP) 697-233-65-35, trading under the brand name “citymate”, e-mail: contact@citymate.pl.
Portal: the website available at rent.citymate.pl.
Client: a natural person making a Reservation; the consumer provisions of these Terms also apply to a sole trader for whom the Reservation is not of a professional character.
Listing: a flat or room presented on the Portal, intended for a long-term lease.
Reservation: a service consisting in temporarily taking a Listing off the market for other interested parties, on the conditions set out in §4-§6, provided by the Provider to the Client.
Reservation fee: a fee of PLN 500 (gross), charged when the Reservation is made.
Lease agreement: a separate lease agreement for the Listing, concluded between the Client and the Provider after the Reservation, outside the Portal (electronic signature).

These Terms set out the rules of providing the Reservation service electronically and the rights and obligations of the Client and the Provider.
A Reservation is neither the conclusion of a Lease agreement nor a preliminary lease agreement; its effects are governed solely by these Terms. Regardless of the legal qualification of the Reservation service, the Provider applies to Clients who are consumers the standards of protection provided by the Polish Consumer Rights Act.
Contact with the Provider: contact@citymate.pl (we reply in Polish and English).

A Reservation is made on the Portal: choosing a Listing, filling in the form (full name, e-mail, phone, planned move-in date), accepting these Terms, and paying online.
Directly before payment the Client sees: the total amount of the Reservation fee, the description of the Listing, and the information required by art. 12(1) of the Polish Consumer Rights Act. The button finalising the payment unambiguously indicates the obligation to pay.
The agreement for the Reservation service is concluded at the moment the Reservation fee is successfully paid. The Client receives a confirmation at the given e-mail address (durable medium), containing the Reservation conditions and these Terms.
Payments are processed by Stripe (payment cards, BLIK and digital wallets); payment currency: PLN.

The Reservation fee is PLN 500 gross, unless a different amount is expressly stated next to a specific Listing.
The Reservation fee does not constitute a down payment (zadatek) within the meaning of art. 394 of the Polish Civil Code, and the parties exclude the application of that provision to the Reservation. The consequences of the Lease agreement not being concluded are governed solely by §6.
If the Lease agreement is concluded, the Reservation fee is credited in full towards the one-time commission connected with concluding the Lease agreement, and if a given Listing carries no commission, towards the security deposit. The manner of crediting is confirmed in the e-mail referred to in §3.3.

Upon payment of the Reservation, the Provider immediately takes the Listing off the Portal and does not offer it to other interested parties.
The Reservation is valid for 5 calendar days from the day of payment. Within this period the parties conclude the Lease agreement (electronic signature; the Provider sends the Lease agreement together with signing instructions to the Client's e-mail address).
The Provider may extend the validity period of the Reservation at the Client's request or on its own initiative; the extension is confirmed by e-mail.

The Client receives a full refund of the Reservation fee, within 7 days, if: (a) the Provider does not send the Client the Lease agreement for signature within the validity period of the Reservation; (b) the Listing ceased to be available for reasons attributable to the Provider; (c) the Lease agreement was not concluded for reasons for which neither party is responsible; (d) the Provider refused to conclude the Lease agreement.
The Reservation fee is not refundable if, within the validity period of the Reservation, the Lease agreement was not concluded for reasons attributable to the Client, in particular where the Client resigned from concluding the Lease agreement or did not sign it despite receiving it in accordance with §5.2.
The refund is made through the same payment channel that was used for the payment.

If the Lease agreement was concluded entirely remotely, without the Client viewing the premises in person beforehand, the Client may, within 48 hours of collecting the keys: (a) swap the premises for another available in the Provider's offer, on conditions agreed with the care person, or (b) resign from the lease by mutual agreement.
In the case of resignation referred to in item 1(b), the Provider refunds the Client all amounts paid (the Reservation fee, the deposit, the rent and the commission, if charged) within 7 days, to the same payment method, after the premises are returned in an undeteriorated condition.
A swap or resignation is requested by e-mail to contact@citymate.pl or in a message to the care person, within the time limit indicated in item 1.

The Reservation service begins immediately after payment (taking the Listing off the market) and is fully performed before the expiry of the 14-day period for withdrawing from a distance contract.
By making a Reservation, the Client expressly requests that the service be provided before the expiry of the withdrawal period and acknowledges that, once the service has been fully performed by the Provider, the Client loses the right of withdrawal (art. 38(1) of the Polish Consumer Rights Act). The Client makes this request and declaration by ticking a separate checkbox before payment; the confirmation is delivered on a durable medium (e-mail).
Notwithstanding items 1-2, the refund cases listed in §6.1 always apply.

Complaints concerning the Reservation may be submitted to contact@citymate.pl.
The Provider replies within 14 days of receiving the complaint, to the e-mail address from which it was sent.

The controller of the Client's personal data is the Provider. The rules of data processing are set out in the privacy policy available in the site footer.

A Client who is a consumer may use out-of-court means of handling complaints and pursuing claims, including the assistance of municipal (district) consumer ombudsmen and the ODR platform (ec.europa.eu/consumers/odr).

Polish law applies; in matters not regulated herein, the provisions of the Polish Civil Code and the Polish Consumer Rights Act apply.
These Terms are effective from 4 July 2026. Amendments to the Terms do not affect Reservations paid for before the amendment.
The Terms are available on the Portal in Polish and English; in the event of discrepancies, the Polish version prevails.